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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

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We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

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Our data analytics services sort through vast amounts of information to help companies boost brand loyalty, improve organisational structures and increase sales.

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Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

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We’re empowering local government councils to provide accessible and reliable benefits and funding advice to citizens while easing the strain on their teams.

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Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

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Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

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We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

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We’re experts in making sure customers feel better about dealing with you, even when they’re telling you that something’s wrong.

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When it comes to location strategy, our focus is ‘rightshoring’ – finding the most appropriate operation for the needs of you and your customers.

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