Customer Service

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

Capita has today announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract.

Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.

Capita provides an update on the recent cyber incident.

Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its claims handling services, following a competitive tender.

Capita announces it has secured an extension to its contract with Barnet Council to continue to deliver back-office services for the borough’s citizens.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.