There’s no question that the Coronavirus pandemic has hit councils across the UK hard, with a combination of residents needing more help and the mechanisms for delivering that help being disrupted.

We help trustees fulfil pension scheme and Guaranteed Minimum Pension equalisation (GMPe) responsibilities with data reviews, scientific analysis and expert guidance.

Capita today announces it has secured an extension to its contracts with Transport for London (TfL) to continue to manage London’s Congestion Charge, Low Emission Zone (LEZ) and Ultra Low Emission Zone (ULEZ).

In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.

Keeping people safe is always important, but particularly in the current health crisis when professional distancing is critical.

Bangor University has a long tradition of academic excellence, founded in 1884, it today has 11,000 students, 650 teaching staff, three colleges housing sixteen academic schools.

While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

When an emergency occurs, the public need to be able to call on dependable customer support. A specialist out-of-hours service could be the answer.