Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

Capita, using its wholly-owned subsidiary Updata Infrastructure (UK) Limited, has been selected by Essex Partnership University NHS Foundation Trust (EPUT) to deliver wide area connectivity (WAN) to over 400 NHS sites in the Essex region. The five-year contract is worth £5.7 million, with the new service starting in September 2018, with a 12-month implementation from Autumn 2018.

Capita plc today announces that it has signed a contract with Transport for London (TfL) for the provision and ongoing management of its Access and Wide Area Network services across all TfL sites.

The two-month pilot will allow the public to live stream video and images of an incident during a 999 call directly to a police control room.

Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita is one of the largest long-term strategic partners of the NHS. Find out more about our services for the NHS and integrated health and social care.

Emergency services across the UK can now exchange details of incidents with one another quickly and accurately – and Capita has been there right from the start.

When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.