Capita has today announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita plc announces today that it has renewed its contract with The Co-operative Bank to run its mortgage servicing operation in the UK.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

From website optimisation & AI-powered chatbots, to multilingual adviser hubs for complex queries we enhance international customers’ experiences.

Surrey and West Sussex are the two latest fire and rescue services planning to go live with Capita’s 999eye live video-streaming and location-finding service.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

The Capita Trading Standards team who support North Tyneside Council have helped seize a large amount of illegal tobacco from a shop in Wallsend.

Capita expands partnership with Southern Water to deliver new customer service technology