This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.