Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Make it easier to improve outcomes for children and families with self-service options and reporting tools to help deliver services efficiently and effectively.

We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.

Capita are supporting with the roll-out of Alcohol Monitoring - a new form of electronic tagging to rehabilitate people who’ve committed alcohol-driven crimes.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

A community’s bright future has been celebrated by two colourful murals commissioned by North Shields charity Meadow Well Connected and sponsored by Capita.