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Transforming grant disbursement for administrators and citizens with a fully integrated platform that drives efficiency, transparency and usability.
Customer Service Avatars and how they help boost conversational self-service.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.
Our extensive range of mortgage, pensions and actuarial solutions is designed to help the finance industry to meet customer expectations and regulatory demand.
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.