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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.
We're helping our clients achieve better customer experience through our range of automation technologies.
We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.
Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.
The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.
We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.