We talk about our support of Project ReMake, the charitable entrepreneurship training programme which supports the rehabilitation of ex-offenders.

The Turing Scheme, which has been designed by the UK Government to provide global opportunities for work or study for students, will see a record 20,000 students from disadvantaged backgrounds participate over the 2022-23 academic year.

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Capita plc today announces that it has won a new £21.7m contract to run the Job Entry Targeted Support (JETS) programme in Scotland.

Capita Local Public Services is partnering with Westminster Council to launch a new bicycle refurbishment, maintenance and training project – Westminster Wheels.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.