Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.

Our secure online tool helps local authorities collect attendance data for vulnerable children by providing a platform for staff to access timely data.

A single, comprehensive record for each child to help local authorities manage education provision efficiently for informed decisions and early intervention.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.