Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

It’s not always easy to provide in-home support to residents. Our live video technology brings you closer so you can offer remote help and reassurance.

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Retailers need to stop expecting business to return to “normal”. 

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Software enabling local authorities to automate the assessment of new claims and updates 24/7, reducing the amount of manual processing and checking.

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.