Customer Service Avatars and how they help boost conversational self-service.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.

Capita has today secured Fair Tax Mark certification and joins the growing movement of responsible businesses who are proud to say what they pay with pride.

On Friday 31st March we experienced a cyber incident primarily impacting access to internal Microsoft Office 365 applications. 

Capita has produced its first ever ‘supplier charter’, outlining how it operates and works together with its 35,000 suppliers.

Capita provides an update on the recent cyber incident.

We're helping our clients achieve better customer experience through our range of automation technologies.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.