Capita has been selected by the Department for Education’s Standards and Testing Agency (STA) to manage the administration, processing and support for all primary school national curriculum assessment (NCA) tests in England.

Marks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term.

Capita Life & Pensions has been awarded the “Excellence in Outsourced Customer Service” award for its work with Zurich, at the prestigious Global Sourcing Association UK’s Professional Awards.

Knowing you’re delighting your customers is the holy grail for any business.

Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

James Brooks, Innovation Principal at Capita, examines how augmented reality is set to reinvent the way we shop.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.