CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Driving business value through procurement Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. Read more
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Thank you for sharing your details Home Thank You For Sharing Your Details One of our experts will be in touch very soon. Our related insights Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Resilience Social value Vulnerability Making multi-agency data sharing work: From barriers to better outcomes Dave Tonks Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety. 13/06/2025 5 Mins read Insight Central government Local government Public services Artificial intelligence Automation Customer experience Digital & technology Vulnerability Enhancing self-service solutions to reduce costs at every touchpoint Nikki Powell Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction. 30/10/2024 6 Mins read Insight
Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight
Central government Justice & policing Local government Public services Automation Citizen experience Data and analytics Digital & technology Productivity Resilience Social value Vulnerability Making multi-agency data sharing work: From barriers to better outcomes Dave Tonks Read about Capita’s view and recommendations on overcoming cultural and technical barriers to multi-agency data sharing—improving outcomes in safeguarding and public safety. 13/06/2025 5 Mins read Insight
Central government Local government Public services Artificial intelligence Automation Customer experience Digital & technology Vulnerability Enhancing self-service solutions to reduce costs at every touchpoint Nikki Powell Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction. 30/10/2024 6 Mins read Insight
