Innovation to help water companies meet current and future challenges
Population growth and climate change mean growing pressure for water companies - not only to improve the resilience of systems and services to customers, but to address evolving challenges such as water scarcity and environmental quality in a landscape of rising customer expectations.
These challenges need significant further investment and continuing evolution of the regulatory framework to make sure the water sector can continue to deliver the outcomes customers want, efficiently and effectively. And, with the increase in new opportunities to innovate to deliver services, success will depend on organisations’ ability to develop new capabilities, to provide an agile customer-centred approach and to utilise data intelligently to meet customer demands and expectations.
We’re helping utility clients achieve the digital agility, automation, data intelligence and customer excellence that drive customer satisfaction and loyalty. Take a look at the useful resources we’ve put together below.
In numbers: Capita and the water industry
How much we reduced customer complaints for Southern Water customers
Score in client satisfaction survey for Severn Trent
Collected in additional revenue for Severn Trent
Top 3 suppliers
We're one of the top 3 suppliers to the energy and utilities industry in the UK and Ireland ( BPS 2021)
Our latest research
Testing the UK’s views on water usage and water metering
We’ve explored attitudes and barriers to adopting a smart meter and reducing water wastage, as well as what consumers think about providers with regard to helping to lead a greener lifestyle.
Read about our work
Helping Severn Trent to enhance customers' experience
Water provider Severn Trent turned to us to enhance customer experience and aid debt collection, also to improve its satisfaction (CSAT) score. Find out how we helped.
Simplifying lives of Southern Water customers
We’re working in partnership with Southern Water to simplify and transform customer experience, so that their customers are happier and empowered to self-serve.