Since 1998, Capita has been a trusted partner for a leading Swiss ICT firm, delivering multilingual voice and non-voice support across internet, television, fixed-line, and mobile services.
By implementing strategic resource planning, Capita effectively manages peak demand periods and varying workloads without compromising customer satisfaction. Advanced digital training ensures agents are equipped with both technical expertise and strong communication skills, enhancing the overall customer experience. Regular performance evaluations and structured coaching cycles further uphold service excellence.
Capita also prioritises compliance with strict data protection and security standards, conducting routine quality controls to safeguard customer information. Through this commitment to continuous improvement, Capita has strengthened its long-standing partnership, driving both operational efficiency and customer satisfaction.
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