By embedding our teams and integrating our processes to the powerful capabilities of the Kraken platform, we ensured that customer service levels remained consistently high. Our collaborative approach not only provided our client with the continuity they needed during a period of significant change but also empowered them to move forward with a more unified and efficient customer experience.
No. of colleagues mobilised in one week
How many additional FTE we added rapidly
The incremental revenue delivered
During a period of significant change, Capita provided strong support and understanding under difficult circumstances. The teams worked extremely hard to maintain above‑target service levels, delivering high‑quality back‑office and customer services through a flexible and well‑managed approach. This level of support has been incredibly valuable to us.
Capita utilities client
We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
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Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
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Read how we helped a retail client manage customer demand during the holiday peak period, supporting online and in‑store journeys, enhancing customer experience and brand loyalty.
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Capita has implemented CallSight, a scalable AI platform to enhance agent call management for financial services for more efficient, compliant customer service.
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