2025 highlights 2025 was the year we accelerated our journey to become the UK’s leading AI-enabled business process outsourcer. Watch our video which tells the story of Capita in 2025 Read more
One year of AI transformation: a reflection Chief AI and Product Officer Sameer Vuyyuru reflects on the rapid transformation of Capita in the last 12 months. Read more
Capita partners with CLCH to enhance patient experience with advanced data and analytics Capita is partnering with Central London Community Healthcare NHS Trust (CLCH) to enhance patient experience using advanced data, reporting, and analytics.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita partners with CLCH to enhance patient experience with advanced data and analytics Capita is partnering with Central London Community Healthcare NHS Trust (CLCH) to enhance patient experience using advanced data, reporting, and analytics.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita partners with CLCH to enhance patient experience with advanced data and analytics Capita is partnering with Central London Community Healthcare NHS Trust (CLCH) to enhance patient experience using advanced data, reporting, and analytics.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita partners with CLCH to enhance patient experience with advanced data and analytics Capita is partnering with Central London Community Healthcare NHS Trust (CLCH) to enhance patient experience using advanced data, reporting, and analytics.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Customer experience Clear filter Showing 21 search results Utilities Corporate information Customer experience Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. 06/08/2025 2 Mins read News Artificial intelligence Corporate information Customer experience Digital & technology Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution Capita Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK. 11/06/2025 3 Mins read News Critical national infrastructure Telecoms, media & tech Corporate information Customer experience Digital & technology Capita secures contract with SP Energy Networks (SPEN) Capita Capita has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years. 01/05/2025 2 Mins read News Customer experience Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant. 10/10/2024 2 Min read News Customer experience Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 Capita Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 23/09/2024 2 Min read News Customer experience Capita Poland recognised as a “Proven Provider” by Everest Group Capita In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland. 19/09/2024 2 Mins read News Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Page 4 Next page Next › Last page Last »