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Improve pupil outcomes and staff retention by developing highly skilled, motivated teachers
Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
From software and back office support services such as HR, to education and skills support from Entrust, we help schools, academies and LEAs improve outcomes.
We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.
Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.
We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.
Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.
Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.
From HR training to administrative services and expert HR advice, we ensure academies and multi-academy trusts (MATs) have the right support when they need it most.
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