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It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.
There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.
Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.
Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.
We’re supporting local authorities and housing associations with market-leading software that streamlines workloads and supports better outcomes.
Dragonfly AI is one of six companies in the Capita Scaling Partner portfolio, having joined in August 2019. Today they release what has already proven, in beta, to be an invaluable tool for designers, creatives, and publishers of digital content.
DragonflyAI, the British predictive analytics platform which is backed by Capita, is delighted to announce today the completion of a £625,000 ($1m) seed funding round.
Our data analytics services sort through vast amounts of information to help companies boost brand loyalty, improve organisational structures and increase sales.