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Private Finance initiative (PFI) contracts have been and will be with us for some considerable time but there’s an ever-increasing number of PFI contracts now set to expire.
One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Capita Local Government has been appointed by the Education Funding Agency (EFA) to carry out a national programme of school condition data collection assessments, in a three-year contract.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
From sales & acquisitions, enquiries & complaint handling, to managing campaigns & retention strategies, we’re trusted by over 50 of the UK’s leading brands.
With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.
From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.
Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.