Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Long tail strategy is also about corporate responsibility, the SME agenda, supply chain risk and social value.

Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Our business intelligence and reporting software makes it easy to produce reports with a clearer view of performance, sharper insights and data in one place.

Frameworks

Make the most of your resources with our cloud-based housing repair, maintenance and workforce management software to improve efficiency and work allocation.