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The Royal Institute of British Architects (RIBA) has announced that the Blackburn Bus Station has been shortlisted for the prestigious RIBA North West award.
We understand the balance of achieving sustainability whilst keeping costs down. Take a look at our resources to help you with shifting citizens’ attitudes to travel.
Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.
As the transport industry focuses on enabling people in the UK to travel more safely and sustainably it must also keep costs down, for passengers and in terms of operational efficiency.
We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.
The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.
We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.
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