Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Fera is supporting farmers to make informed decisions about their use of pesticides.

The modernisation and transformation of Defence Fire and Rescue’s firefighting fleet has been completed with the delivery of the last of 138 new vehicles.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Carbon reduction plan documents

As a business with more than 300 sites and 61,000 people worldwide, we have an impact on the environment.

Our five-year responsible business strategy was defined in consultation with colleagues, clients, investors and community groups to identify the most relevant sustainability issues that Capita should be addressing.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.