Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Our specialist sales teams are using data, analytics, technology and a wealth of experience to generate millions of pounds of sales for our clients every year.

Capita has been selected by Microsoft to deliver Office 365 and by Google to deliver G-Suite cloud-based solutions to schools across the UK.

Capita's Project Selborne Team sponsors the On The Water Programme to support young people from East London to experience the thrill of watersports.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

We’re committed to being a purpose-led, responsible business – not just in how we operate and how we deliver improving returns to our investors, but in how we serve society, and how we respect our people and the environment.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

During our week of Pride celebrations here at Capita, we asked colleagues to share their experiences.

This February celebrates national LGBT History month, the aim of which is to promote equality and diversity for the benefit of all.