From reducing operational risk and freeing up officer time with smart data, to supporting non-custodial sentencing options, we’re helping support safer communities.

Customer Service Avatars and how they help boost conversational self-service.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Through our work supporting electronic tagging, we help people to embrace sobriety and support the rehabilitation for ex-offenders. Find out how.

Leveraging our deep expertise in data, automation, AI, Cyber and human- centred design alongside our policing experience, we develop user friendly solutions that enhance daily business processes, complex investigations, intelligence operations and strategic leadership decision making.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

From our gas safety inspectors to experienced customer service agents and the latest technology, we support the highest levels of public safety including the Gas Safe Register.