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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.
Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.
Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars
We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.
Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.
We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.