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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
More homes available for people waiting for housing
Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.
Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.
Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.