The Royal Institute of British Architects (RIBA) has announced that the Blackburn Bus Station has been shortlisted for the prestigious RIBA North West award.

We understand the balance of achieving sustainability whilst keeping costs down. Take a look at our resources to help you with shifting citizens’ attitudes to travel.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

As the transport industry focuses on enabling people in the UK to travel more safely and sustainably it must also keep costs down, for passengers and in terms of operational efficiency.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.