Transforming grant disbursement for administrators and citizens with a fully integrated platform that drives efficiency, transparency and usability.

Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for local and central government.

Software enabling local authorities to automate the assessment of new claims and updates 24/7, reducing the amount of manual processing and checking.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.