The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.

For the past decade, PFI (private finance initiative) contracts have been in place to support the public sector with the management of their existing estates and facilities.

As we’ve seen, next-gen customers are increasingly expecting more from their energy suppliers. They want their providers to adopt lower carbon technology, use smart meter data to improve billing visibility, simplify microgeneration and integrate with other sectors, such as insurance.

Successful businesses and economies are increasingly built on intangible or ‘knowledge assets’ rather than physical ones.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

Buying a home doesn’t need to be a painful process. A new approach to the home buying journey will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

If you commit to being a purpose-led business, the work is never done, but what does it mean to value people, society and the environment as much as profit?

Half of people have switched banking providers, with some of these doing so multiple times.

Mortgage lenders can better support customers through the current cost-of-living crisis by using data and digital channels.

The utilities sector has been ranked bottom of the UK Customer Satisfaction Index and firms need to take stock of their approach to customer experience (CX).