Customer Service Avatars and how they help boost conversational self-service.

'Planning for Community Resilience and Sustainable Economic Recovery webinar

Ben Brumby joined Capita straight out of university. Within just one year, he’d been promoted to a planning consultant. We caught up with him to discover what he’s been up to and how he’s found his first year with us.

We’re partnering with local authorities to create thriving local spaces and services for citizens which go beyond expectations, improving productivity and outcomes for local communities across the UK.

Join our professional teams making communities and areas safer and improving amenities so local authorities can focus on doing the best for their citizens.

In this session, which initially took place at the MJ Future Forum North on 18 March 2021, we look at a range of possibilities and analyse the practical steps local authorities can take to get to shape their future place.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.