Customer Service Avatars and how they help boost conversational self-service.

Faye Coleridge talks about her experiences as a first time and second time mother at Capita, and her work to set up a support scheme for new parents.

Adebimpe Makinde talks about the support she’s had to reach her ambitious goals as a lead business analysis manager and Chair of the Black Employee Network.

Lisa talks about having dyslexia and ADHD, and her experience working at Capita as a disability assessor and clinical trainer before progressing to a lead role.

Read how senior business analyst Obidike made a difference throughout the pandemic, and how he's progressed his career in Capita Public Services.

Find out how Laura helps Army candidates change their lives and discover new opportunities as a recruitment supervisor in our Capita RPP team.

Paul McDerby is a former Great Britain Wheelchair Rugby athlete, who won bronze and silver medals at the European and World Championships. He’s also been working for Capita for over 12 years and is now an application consultant within Shared Services. He’s been speaking to us about his background and his experience of working for Capita as a wheelchair user.

For Neal Mankey, Director of Healthcare Practice at Veredus (part of Capita), being diagnosed with ADHD at age 41 has helped answer a lot of questions about his behaviours, feelings and emotions – and has changed life for the better.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.