Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Addressing workforce issues is vital to the digitisation of all public services

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.