World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.

Customer Experience Director Charlie Whitworth reflects on the latest Customer Satisfaction Index and how Covid-19 has thrown the human factor into sharp relief.

In partnership with WIRED magazine, we spoke to a group of business leaders to find out how they’re planning to survive and thrive in a Covid-19 centric economy.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

When you shop online, the entire world is on your high street, delivering whatever you want, whenever you want it, straight to your door.

The overly optimistic amongst us may be thinking that returning to conventional working will be easy. But the situation we’re in, truly is unprecedented.

As a species we prefer to deal in certainties. Along with toilet roll, flour and hand sanitizer, certainty is something we have all experienced a lack of in recent times.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.

Ollie Flegg looks at three key industry trends to see how they might influence customers’ attitudes towards motor finance - and where the sector could turn that to its advantage.

The world we’re working in is changing faster than ever. However, although we might be facing the most extreme resourcing scenario of the past 100 years, organisations still need the right talent to survive, not just now but for the near future.