One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

There is a multitude of research that shows that people want to work for companies that can demonstrate a strong learning and development ethos.

Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

Telecoms firms can still proactively target growth in 2023, showing the resilience to deliver the best possible experiences to customers and employees alike.

In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life.
By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

While the cloud may streamline complex operations and drive efficiency, the management of cloud assets themselves needs to be controlled carefully and kept on a tight leash.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.