The economic and employment implications of Covid-19 are likely to be felt for years to come.

Automation will transform most jobs in the insurance sector over the next decade.

The pandemic has pushed disruptive trends like online shopping for groceries, virtual doctor appointments, and remote work into overdrive.

Did you know that research undertaken by Jobsite in 2018 showed that 82% of their participants saw their workplace pension as an important benefit?

All around the world, the roll-out of 5G faces significant challenges:cost, technical issues, accountability, local objections, even conspiracy theories.

The impact of Covid-19 and the resulting social distancing has accelerated our online journey, pulling new businesses and customers onto digital platforms.

In the first two parts of our blog series on building a sustainable workplace, we explored how IT will enable change and considered what sustainable workplaces might look like.

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

Walter Mischel’s infamous marshmallow experiment of the 1960s demonstrated just how difficult it is for children to resist having something now, even if it means having something better later.

The Institute of Customer Services has published their bi-annual survey and there was a particular figure that stood out. 14.6% of customers have experienced a problem.