Our great opportunity debate research – the first quarter results of which are now available to download in our report – found that the change in working patterns had the most impact on individuals and their organisations overall over the past 12 or so months.

Innovation isn’t working. At least, the old style of innovation isn’t. It can’t be – look at the number of established, iconic brands that have fallen foul of disruption over the past few years.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Since IoT is the acquisition, transfer, analysis and monetization of data via connected devices, it is clearly ripe for the UK rail sector.

While many of us have effectively transitioned to at-home working, for some industries, like construction and infrastructure, that’s completely impossible.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

We discuss five practical strategies to supercharge your digital productivity through human resource.

Discussing the impact of the skills shortage in transport and underscoring the urgent need for a skilled, versatile and digitally savvy workforce.