When Selfridges first opened its doors in 1909, it drew crowds by turning shopping into an adventure, using theatre and innovation. Bleriot’s monoplane was displayed there fresh from its maiden Channel crossing and John Logie Baird chose the store to first demonstrate television to the public.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

Stephen Ottewell, Director of Planning and Building Control at Capita, interviews planning experts - this Q and A focuses on sustainable development.

In this series of local government Q&As, Stephen Ottewell, Director of Planning and Building Control at Capita Local Public Services, interviews planning experts on hot topics in the sector, including the effects of the Covid-19 pandemic.

Retailers need to stop expecting business to return to “normal”. 

Were you unsuccessful in the round 2 levelling up fund, there are still plenty of funding routes out there and support is available to help you bring your projects to fruition.

Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.

Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.

Retail technology is perhaps one of the fastest growing industries coming out of the pandemic, with digitisation being one of the key aspects of this transformation.