In the second instalment of our aviation series, we’re focusing on the topic of climate resilience, what it means for airports, and how taking certain actions now can secure or threaten their operational futures.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.