Private Finance initiative (PFI) contracts have been and will be with us for some considerable time but there’s an ever-increasing number of PFI contracts now set to expire.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

Stephen Ottewell, Director of Planning and Building Control at Capita, interviews planning experts - this Q and A focuses on sustainable development.

In this series of local government Q&As, Stephen Ottewell, Director of Planning and Building Control at Capita Local Public Services, interviews planning experts on hot topics in the sector, including the effects of the Covid-19 pandemic.

In July 2020 the Government published its much-anticipated draft Building Safety Bill. Described by the Housing Secretary as the “biggest improvements to building safety in nearly 40 years”, the Bill goes beyond the traditional boundaries of regulatory change and seeks to bring forward a clearer regulatory system with residents’ safety at its heart.

For the past decade, PFI (private finance initiative) contracts have been in place to support the public sector with the management of their existing estates and facilities.

For the NHS, delivering quality services in well-maintained, secure environments is integral for the safety and comfort of patients.

Since it was established in 1948, the NHS has been offering patients the best quality care possible, in secure environments.

The UK public was left in shock after the Grenfell tragedy of 2017.