Customer Service Avatars and how they help boost conversational self-service.

This report looks at how organisations can embrace neurodiversity as part of the DE&I agenda, and incorporate strategies to educate employees.

Today’s problems are more complex than ever and navigating crisis looks set to be a permanent feature for leaders and individuals in the years ahead.

There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.

The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

In recent months, the Covid-19 pandemic has changed our world in countless ways. And with a new national lockdown in place, there is surely more change to come. Strong leadership in education is essential.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

In April 2021 The Department for Education (DfE) issued non-statutory guidance on creating and growing academy trusts*.