Customer Service Avatars and how they help boost conversational self-service.

'Planning for Community Resilience and Sustainable Economic Recovery webinar

In this session, which initially took place at the MJ Future Forum North on 18 March 2021, we look at a range of possibilities and analyse the practical steps local authorities can take to get to shape their future place.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

The Chartered Institute of Procurement and Supply (CIPS) and ITN Productions Industry News have launched a bespoke co-production ‘Supply, Support and Sustain’. Hear from our experts.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.