Showing 22 search results
Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.
Life can change when you least expect it, and sometimes in very radical ways. That’s been my experience over the last couple of years.
The Covid-19 pandemic has placed a strain on all sectors of our economy, and whilst short-term schemes have prevented crisis-levels of unemployment in Britain, the impacts of the pandemic have not been distributed evenly.
Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.
While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.
No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.
It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.
The UK’s huge unemployment crisis is just beginning, and it is becoming clear that young people are going to be hugely impacted.
World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.
If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.