The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.

The level of thought and care that has gone into the design of the VSim is clear (and synonymous with what I've come to expect from you guys over the last decade and a bit).

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

This year, International Women’s Day also marks roughly one year since the global emergence of the Covid-19 pandemic.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.