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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.
Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars
Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.
As declared by Dr Dominique Hes in 2017, there is quite simply “no sustainability without community engagement”. The topic of how organisations bring their staff and customers ’with them’ on cultural and transformative journeys is never far away.
Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.
In any given year, and setting aside the extra Covid-19-based demands of 2020, the UK Government disburses over £100bn in grants and funded schemes.
In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.
While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.