To support improved customer experience, changes in society and increased remote working, organisations are layering more systems into their IT networks than ever before.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Our latest podcast takes its name from the new book, “From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation”.

While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

This year, International Women’s Day also marks roughly one year since the global emergence of the Covid-19 pandemic.

The UK’s huge unemployment crisis is just beginning, and it is becoming clear that young people are going to be hugely impacted.