It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

The UK’s huge unemployment crisis is just beginning, and it is becoming clear that young people are going to be hugely impacted.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Jack Parsons is a 25 year old, award-winning digital entrepreneur and CEO of The Youth Group which is building a meaningful group of youth-first solutions, products, and services to create action and jobs for young people.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.