Customer Experience Director Charlie Whitworth reflects on the latest Customer Satisfaction Index and how Covid-19 has thrown the human factor into sharp relief.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

The overly optimistic amongst us may be thinking that returning to conventional working will be easy. But the situation we’re in, truly is unprecedented.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Think of an area of your life that isn’t touched in some respect by a digital component. Or think of any experience and remove all digital influences. What would your life look like?

IoT ecosystems are underpinning more and more services across the UK. Before we look at cyber security in an IoT context, it’s worth recounting how we arrived in a connected world.

Andy Start, Executive Officer of Government Services, and Chantal Free, Executive Officer of People Solutions, discuss Covid-19’s impact on how public sector employees work. They look at what we’ve learned and how we can build on innovations for the future.

Critical infrastructure in the UK has been severely tested by the current pandemic. As life changed in an instant for many our service industries had to respond.

Capita's Wasif Afghan discusses six steps to unleash the true potential of cloud.